Kateri Studios - Shipping Policy

A legal disclaimer

The information provided on this page explains how Kateri Studios handles the preparation, dispatch, delivery, and collection of orders.

This Shipping Policy is intended to provide clear information about our shipping arrangements and does not replace professional legal advice.

Delivery times and arrangements may vary depending on the product purchased, whether an item is handmade or made to order, the delivery destination, and the shipping service selected.

Your statutory consumer rights are not affected by this Shipping Policy. UK consumer law requires online sellers to provide clear information about delivery arrangements, costs and expected delivery times, and goods generally must be delivered within 30 days unless another timeframe has been agreed with the customer.

Shipping Policy – the basics

Kateri Studios is a UK-based handmade business.

We carefully prepare and package our products before they are dispatched. As our products are handmade, some orders may require additional preparation time before they are ready to be shipped.

The estimated processing or dispatch time for an item will be provided on the relevant product page or at the time of ordering.

Delivery times are estimates and may vary depending on the delivery service, destination, weekends, bank holidays, and circumstances outside of our reasonable control.

Processing your order

Once your order has been successfully placed and payment has been received, we will begin preparing your order.

For ready-to-ship products, we aim to dispatch orders within [X–X BUSINESS DAYS].

For handmade, made-to-order, or customised products, the processing time may be longer. The estimated timeframe will be stated on the relevant product page or communicated to you before your order is completed.

Please allow additional time for delivery after your order has been dispatched.

Delivery within the UK

We currently offer delivery within the United Kingdom.

Available delivery options and prices will be shown at checkout or communicated to you before you complete your purchase.

Delivery times will depend on the delivery service selected.

Estimated delivery times are provided as a guide and are not guaranteed unless a specific guaranteed delivery service has been agreed.

We are not responsible for delays caused by postal or courier services, severe weather, strikes, transport disruption, incorrect delivery information, or other circumstances outside our reasonable control.

Shipping costs

The cost of shipping will be displayed at checkout or communicated to you before you place your order.

Shipping costs may vary depending on:

The size and weight of your order.
The number of items purchased.
Your delivery location.
The delivery service selected.
Whether your order requires a special or upgraded delivery service.

Any optional delivery upgrades will only be charged where you have chosen and agreed to them.

Dispatch notifications

Where available, we will provide you with confirmation when your order has been dispatched.

If a tracking number is available, this may be provided to you so that you can monitor the progress of your delivery.

Please make sure that the email address and contact information provided when placing your order are correct.

Delivery address

You are responsible for providing an accurate and complete delivery address when placing your order.

Kateri Studios cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If you realise that you have provided an incorrect address, please contact us as soon as possible.

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has been dispatched.

Delayed deliveries

Although we aim to dispatch and deliver orders within the estimated timeframe, delays can occasionally occur.

This may be due to:

Postal or courier delays.
Severe weather.
Bank holidays.
Strikes or industrial action.
Transport disruption.
Incorrect or incomplete delivery information.
High demand.
Issues outside of our reasonable control.

If your order has not arrived within the expected timeframe, please contact us so that we can investigate the delivery with you.

Where a specific delivery period has been agreed with you, your statutory rights relating to delivery remain unaffected.

Lost or missing parcels

If your order appears to have been lost during delivery, please contact us as soon as reasonably possible.

We may ask you to confirm your order details and delivery address so that we can investigate the issue with the relevant delivery provider.

Where Kateri Studios is responsible for the delivery of the goods, we will deal with lost or missing deliveries in accordance with applicable consumer law.

We will not simply consider an order complete because a delivery provider has marked it as delivered if there is a genuine dispute about whether you received it.

Damaged parcels

If your parcel arrives visibly damaged, please contact us as soon as possible.

Where possible, please take photographs of the packaging and the product before disposing of any packaging materials.

This information may help us investigate the issue with the delivery provider.

Your statutory rights relating to faulty or damaged goods are not affected by this policy. Consumer goods must generally be of satisfactory quality, fit for purpose and as described.

Handmade and made-to-order products

Because Kateri Studios creates handmade products, some products may take longer to prepare than standard ready-made items.

Where an item is made specifically for you, the estimated processing time will be communicated on the product page or before your order is confirmed.

Small variations in stitching, fabric, texture, colour, pattern placement, or finish may occur because of the handmade nature of our products.

These natural variations do not necessarily indicate a fault.

Alteration services

Shipping arrangements for alteration services may differ from those for products purchased through our website.

If you send a garment to Kateri Studios for alteration, you are responsible for ensuring that the garment is securely and appropriately packaged before sending it to us.

We recommend using a tracked delivery service when sending valuable or important garments.

Once we receive your garment, we will confirm receipt where appropriate and begin the agreed alteration work.

After the alteration has been completed, the garment can either be:

Collected from Kateri Studios, where agreed; or
Returned to you using the agreed delivery service.

Any return delivery charge will be communicated to you before the service is completed where applicable.

Customer responsibility for garments

When sending a garment to Kateri Studios for alteration, please ensure that the garment is clean and suitable for handling.

Please inform us of any existing damage, stains, loose seams, previous alterations, delicate materials, or other issues that may affect the alteration.

We recommend removing personal belongings from pockets before sending or handing over a garment.

Kateri Studios cannot accept responsibility for personal items left inside garments.

International shipping

At present, Kateri Studios [does / does not] offer international shipping.

If international shipping is offered in the future, additional delivery charges, customs requirements, import duties, taxes, and other charges may apply depending on the destination country.

Any applicable international shipping arrangements will be communicated before the order is completed.

Incorrect or refused deliveries

If a delivery is returned to Kateri Studios because an incorrect address was provided, the parcel was refused, or delivery could not be completed for a reason within the customer's control, we may contact you to arrange a new delivery.

Additional delivery charges may apply where appropriate and where permitted by law.

We will discuss any additional charges with you before arranging another delivery.

Order cancellations and refunds

Shipping arrangements do not affect your statutory rights to cancel an online order or receive a refund where those rights apply.

For many standard goods purchased online, consumers generally have a 14-day cancellation period after receiving the goods, followed by a further 14 days to return them. Certain exceptions apply, including some personalised or made-to-order goods.

Please see our Returns & Refunds Policy and Terms & Conditions for further information.

Nothing in this Shipping Policy is intended to remove or restrict your statutory consumer rights.

Collection

Where collection has been agreed instead of delivery, we will provide you with the relevant collection details.

You are responsible for collecting your order or completed alteration within the agreed timeframe.

For alteration services, we recommend checking the garment at collection and raising any immediate concerns with us.

Changes to this Shipping Policy

Kateri Studios may update this Shipping Policy from time to time to reflect changes to our delivery services, business practices, suppliers, or legal requirements.

The latest version will always be published on this page.

Contact Kateri Studios

If you have any questions about shipping, delivery, collection, or an order, please contact us:

Kateri Studios
Email: Infokateristudios@gmail.com

Last updated: 16 September 2026