Kateri Studios - Privacy Policy

A legal disclaimer

The information provided on this page explains how Kateri Studios collects, uses, stores, and protects personal information when you visit our website, purchase our products, contact us, or use our alteration services.

This Privacy Policy is intended to provide clear information about how we handle your personal data. It is not legal advice, and you should obtain professional legal advice if you need advice specific to your circumstances.

Kateri Studios is committed to respecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection laws.

This Privacy Policy explains how Kateri Studios ("we", "us", or "our") collects and uses personal information from customers and visitors to our website.

"Personal information" means information that can identify you or can reasonably be linked to you.

We may collect personal information when you:

Visit or use our website.
Purchase one of our handmade products.
Contact us about a product or service.
Book or enquire about an alteration service.
Provide measurements for an alteration or bespoke item.
Sign up to receive communications from us.
Contact us through email, social media, or another platform.

We aim to collect only the information that we reasonably need to provide our products and services and operate our business.

What information do we collect?

Depending on how you interact with Kateri Studios, we may collect:

Personal details, such as your name.

Contact details, such as your email address, telephone number, and other contact information you provide.

Delivery information, such as your delivery address and billing information where required.

Order information, such as products purchased, order details, and previous purchases.

Alteration information, such as measurements, garment details, fitting requirements, and information you provide about the alterations you require.

Communication information, such as messages, emails, enquiries, feedback, and correspondence between you and Kateri Studios.

Payment information, where necessary to process a purchase. Payments may be processed by a third-party payment provider, and Kateri Studios may not have access to your full payment card details.

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, and information about how you interact with our website, depending on the cookies and technologies used on the website.

How do we use your information?

We may use your personal information to:

Process and fulfil orders.
Arrange delivery of products.
Provide alteration services.
Take and record measurements where necessary for an alteration or bespoke product.
Communicate with you about your order or service.
Respond to questions, enquiries, and customer service requests.
Process payments.
Keep records of transactions.
Improve our products, services, and website.
Prevent or detect fraud or misuse of our website.
Meet our legal and accounting obligations.
Send marketing communications where we are permitted to do so and, where required, you have provided consent.

We will only use your personal information for purposes that are lawful, fair, and transparent. UK data protection rules require businesses to identify an appropriate lawful basis for processing personal data.

Why are we allowed to use your information?

Depending on what we are doing with your information, we may rely on different lawful bases under applicable UK data protection law.

For example, we may use your information because it is necessary to:

Perform a contract with you — such as processing an order or providing an alteration service you have requested.

Comply with a legal obligation — such as maintaining appropriate financial or business records.

Pursue our legitimate interests — such as operating and improving Kateri Studios, responding to enquiries, protecting our website, and managing our business, where those interests do not override your rights and interests.

Obtain your consent — for activities where consent is required, such as certain types of marketing or non-essential cookies.

The lawful basis we use depends on the specific purpose for which your information is being processed.

Alteration services and measurements

If you use our alteration services, we may need to collect measurements and information about the garment you have provided.

We use this information to understand your requirements and provide the requested alteration service.

We will only collect information that is reasonably necessary for the service.

If you provide information about yourself that is particularly sensitive, please be aware that additional data protection requirements may apply. We do not intentionally request sensitive personal information unless it is genuinely necessary for a particular service.

How do we protect your information?

Kateri Studios takes reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

We will only allow access to personal information where there is a legitimate reason for doing so.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

Who do we share your information with?

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business and provide our products or services.

This may include:

Payment processing providers.
Delivery and postal providers.
Website hosting and technology providers.
Booking or appointment platforms.
Accounting or bookkeeping services.
Professional advisers where necessary.
Government, regulatory, or law-enforcement authorities where we are legally required to do so.

We will only share information where there is a legitimate reason and where applicable data protection requirements are met. The ICO recommends that privacy notices explain who personal data is shared with or the categories of recipients involved.

How long do we keep your information?

We will not keep your personal information for longer than is reasonably necessary for the purposes for which it was collected.

Some information may need to be kept for longer because we have a legal, accounting, tax, or regulatory obligation to retain it.

The length of time we keep information will depend on what the information is and why we need it.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

The ICO recommends that businesses explain their retention periods, or the criteria they use to determine how long information is retained, in their privacy information.

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information about your visit and understand how visitors use the website.

Some cookies may be necessary for the website to function correctly, while others may be used for analytics, preferences, or marketing.

Where required, we will ask for your consent before using non-essential cookies.

You can manage or disable cookies through your browser or, where available, through our website's cookie settings.

The ICO notes that visitors should be informed about cookies and that consent is generally required for non-essential cookies.

Marketing

We may occasionally send information about Kateri Studios, including new products, services, offers, or updates.

Where applicable, we will only send marketing communications in accordance with applicable privacy and electronic marketing laws.

If you receive marketing communications from us, you can unsubscribe at any time by following the unsubscribe instructions provided or by contacting us directly.

You have an absolute right to object to the use of your personal information for direct marketing.

Your privacy rights

Depending on the circumstances and the lawful basis for processing your information, you may have rights including:

The right to be informed about how your information is used.
The right to request access to the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain types of processing.
The right to data portability in certain circumstances.
The right to withdraw consent where we rely on consent.

These rights are not all absolute and may depend on the circumstances and the lawful basis we are relying on.

If you would like to exercise one of your rights, please contact us using the details below.

How to contact us about your information

If you have any questions about this Privacy Policy, how we use your personal information, or you would like to exercise one of your privacy rights, please contact:

Kateri Studios
Email: Infokateristudios@gmail.com
Website:

We will normally respond to privacy requests within the timeframe required by applicable data protection law.

Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to address your concerns first.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

The ICO provides information about data protection rights and how to make a complaint.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

Any updated version will be published on this page.

We recommend checking this page occasionally to make sure you are aware of any changes.

Contact Kateri Studios

If you have any questions about this Privacy Policy or how Kateri Studios handles your personal information, please contact us:

Kateri Studios
Email: Infokateristudios@gmail.com
Website:

Last updated: 16 September 2026